The tracking says "delivered," the plain brown box is heavier than your gym bag, and your heart is doing things. Before you grab the box cutter: here's exactly what's inside, what every piece is for, and the two-minute inventory that catches shipping problems while they're still fixable. Consider this the guided tour of the best unboxing of your year.
Nova, shortly after her own unboxing. Worth the careful lifting.
The box itself (yes, it matters)
Full-size dolls ship in a long, plain cardboard carton — typically 150×40×30 cm and 30–45 kg all-in. No brand, no product names, a neutral sender: the courier genuinely cannot tell it from furniture parts. Move it to the bedroom before opening (boxes carry easier than dolls), cut tape shallow, and resist flipping it — "this side up" exists because she's packed face-up in her foam cradle.
What's in there, piece by piece
| Item | What it's for |
|---|---|
| Your doll, wrapped in a soft blanket | The main event — head sometimes packed separately beside her for protection |
| Wig (in a net or bag) | Her signature look; brush before first fitting (wig guide) |
| Removable insert (if optioned) | Wash before first use (insert guide) |
| Cleaning bulb / irrigator | For flushing fixed channels after play |
| Comb | Wide-tooth, for the wig only |
| Gloves | For applying powder or mineral oil treatments |
| Basic outfit (varies) | A starter look — wash separately before long wear |
The 2-minute arrival inspection
- Photograph the box before opening if there's any visible transit damage.
- Inventory the accessory kit against the table above (and your order's options).
- Check her over: skin surface, fingers and toes, seams, eyelashes — factory-fresh means clean seams and intact lashes; fine mold lines that fade under powder are normal.
- Test the joints gently: elbows, knees, hips should move with firm resistance and hold a pose. New-skeleton stiffness is normal and eases in (handling guide).
- Anything off? Photos to support within 48 hours — legitimate transit issues are covered, and early photos make it painless.
What's deliberately NOT in the box
Lube, soap, powder and towels — the consumables — usually aren't included, partly for freshness, partly because everyone has preferences. Stock the starter kit before she arrives and day one goes perfectly. And the first-week rhythm — bath, gear, first night, routines — is all mapped in the first-week checklist.
FAQ
Why is the head sometimes packed separately?
Neck protection in transit — it's normal, not damage. It seats onto the neck connector in seconds; the included instructions (or our support chat) walk you through it.
The box arrived with a dented corner. Panic?
Usually the foam did its job — photograph the box, then inspect her carefully. Report anything within 48 hours with photos.
Is there paperwork with product names inside?
No — packing slips are as plain as the box. Discretion runs all the way through (billing included).
Can someone else accept the delivery?
Sure — to them it's a heavy plain box. Just be home-ish for big-item deliveries since some couriers want a signature for the weight.
