• 1. After receiving the doll, it is important to clean it thoroughly. Wash the doll inside and out with water and a mild detergent. Then, gently dry the doll with a soft, absorbent towel.
• 2. Before using the sex doll, it is recommended to apply a lot of lubricant on the body. Smooth and comfortable interaction is ensured by our recommended lubricant. Alternatively, you can use a well-lubricated condom for added convenience and hygiene.
• 3. Avoid keeping the sex doll in the same position for a long time, as this may cause creases on the body surface. If you notice any slight creases, it will usually return to normal after a few hours.
• 4. It is better not to wear dark clothes for dolls, because they get dirty easily. Choose clothing in light or neutral colors to prevent any potential discoloration. If you're not sure how to choose, our doll accessories category has lots of doll clothing that you can keep handy when shopping for a full-size sex doll.
• 5. If you want to set the mood with a pleasant scent, spray the perfume on the doll's clothes instead of directly on the doll. The alcohol in the perfume can damage the material of the doll, so it is important to avoid direct contact.
• 6. After each use, rinse the doll body thoroughly with warm water for about 2-3 minutes. Also, use a vaginal douche to clean the vaginal area. After cleaning, gently dry the inside and outside of the doll with a soft absorbent towel. Allow doll to air dry completely before storing.
• 7. When storing the doll, it is recommended to lay it flat to prevent any potential crushing or deformation. This also helps to minimize dust getting on the doll.

After-Sales & Refund Policy

1. Issues & Damages

Every product is strictly inspected. If your item is defective, damaged, or incorrect upon arrival:

• Requirement: Contact support@ToyFather.com immediately with a clear unboxing video.
• Solutions: We will provide a prompt replacement, repair, or refund based on the issue.

2. Order Cancellations

• Before Shipping: 100% full refund.
• After Shipping: Orders cannot be cancelled. Please follow the Return Policy below.

3. Returns (Unopened Only)

Due to hygiene and health standards, we adhere to a strict No-Return policy for opened or used intimate items.

• Eligibility: Items must be unsealed, unused, and in original packaging within 30 days.
• Cost: The buyer is responsible for all return shipping fees.
• Exclusions: Sale items and gift cards are non-returnable.

4. How to Return

1. Contact support@ToyFather.com for authorization and the return address.
2. Unauthorized returns will not be accepted.
3. Once received and inspected (within 5 business days), your refund will be issued to your original payment method.

5. Customer Support

Need help? Email us at support@ToyFather.com. We typically respond within 24 hours.